Move with confidence — every consignment protected against loss or damage in transit through our FreightSafe partnership.
Need to
Lodge a Claim?
At XFM, we prioritise your peace of mind. That’s why we’ve partnered with FreightSafe.
FreightSafe offers a solution to protect your goods against loss or damage in transit.
Every consignment can be protected, so you can ship with complete peace-of-mind.
Importantly, some commodity types are not covered under the FreightSafe Warranty, being;
- i) Currency, negotiable instruments, antiques, works of art, drugs, weapons, living animals or plants, cigarettes, tobacco and tobacco related products, valuable documents, personal effects or items of sentimental significance, irreplaceable items.
- ii) Home removals or any transit involving moving household goods from one residential property to another residential property
- iii) Perishable items or items requiring refrigeration or a temperature-controlled environment unless they were consigned in a suitable temperature-controlled environment provided or approved for use by the carrier or its contractors and agents.
Please view the full list of exclusions and conditions in the XFM FreightSafe Warranty Terms and Conditions.
Protect Your Freight with FreightInsure
Add an extra layer of protection to your freight with FreightInsure.
Got Questions?
We’re Here to Help
The FreightSafe Warranty offers protection against loss or damage and is applied per consignment.
FreightSafe warranty offers peace of mind against loss or damage to your consignment and offers a fast claims process – five days or less. You have access to 24/7 support regarding your claim, there’s no excess to be paid and the online process is easy and seamless.
Yes, FreightSafe uses a specific set of Terms and Conditions to determine the validity of each claim. Please take a moment to read our terms and conditions.
FreightInsure is an optional freight protection solution that helps cover your freight against loss or damage in transit. For full policy terms, conditions and exclusions please click on the FreightInsure link.
XFM Solutions
XFM teams are trained in the art of swift thinking. With powerful analytics and management systems under our belt, we move faster and build partnerships that unlock profit.